Right of withdrawal

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, please register your return exclusively via our returns portal .

After registering, you will automatically receive a return label with the correct address and all necessary information for the return shipment.
Returns that are not registered via the portal or sent to a different address cannot be processed or accepted . To meet the cancellation deadline, it is sufficient that you register the return via the portal before the deadline expires.

Consequences of the revocation
If you cancel this contract, we will refund all payments we have received from you. The refund will be issued using the same payment method you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund.

We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever comes first.

You must return the goods via the returns portal without undue delay and in any event within fourteen days from the day on which you informed us of your cancellation. The deadline is met if you register and send the goods via the portal before the deadline expires.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the following goods:

Goods that are manufactured according to customer specifications or are clearly tailored to personal needs,

sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

Audio or video recordings and computer software in sealed packaging if the seal has been removed after delivery.