At Mamarella, returns are handled exclusively through our returns portal.
Please register your return there to receive your shipping label and to ensure fast processing.

Go to the returns portal

Return shipping costs:
For returns within Germany we charge a flat return fee of €3.99. It is deducted automatically from your refund.


Important:
Returns that are sent without prior registration via the portal or to a wrong address cannot be processed or accepted and will delay your refund.

Customers in other EU countries can also conveniently register their return through our returns portal.

A return label at a preferential rate for the respective country is created there automatically.

The return shipping costs within the EU depend on the shipping country:

Shipments sent with our return label are insured and trackable throughout – you are kept informed at every step of your return. The fee is deducted automatically from your refund.

Returns from Switzerland and other non-EU countries also have to be registered through our returns portal.
Please note: special shipping and customs conditions apply here.
The portal guides you step by step through the registration, including the required customs documents that you can simply enclose with your parcel.

United Kingdom and Switzerland:
For returns from these countries we create a discounted shipping label for you directly in the portal:

Your shipment is then insured and trackable, and you are kept informed at every step of your return. The fee is deducted automatically from your refund.

All other non-EU countries:
For returns from other non-EU countries, please send your return with a shipping provider of your choice. In this case you cover the shipping costs yourself. We recommend sending the parcel insured and with tracking, so that it reaches us safely and you stay in the picture.

Tip on the customs declaration:
You get the customs declaration (CN23) directly from our returns portal. Item, value, tariff number and addresses are already pre-filled. Please add the gross weight of the parcel (including packaging) and complete the form with date, name and signature. That way your return can be cleared through customs and processed quickly.

Unfortunately, a direct exchange is not possible at this time.

If you would like a different size or color, please simply place a new order .

You can of course return your original order as normal via the returns portal .

After we receive and inspect your return, the refund will be processed within a few days via the original payment method.

You will be automatically notified by email as soon as your return has arrived and the refund has been processed.

After placing your order, you will receive a confirmation email with a summary of your order. You can also view the status of your order, as well as all previous orders, in our shop under My Account - Orders.

Due to our warehouse's fast processing time, you cannot add further items to an existing order. Please place a new order.

As soon as your order has been placed with us, it is automatically passed on to our warehouse and prepared for shipping – this process continues immediately in the background, even outside our business hours at weekends or at night, so that you have your items as quickly as possible.

Cancelling your order afterwards is therefore unfortunately no longer possible.

Of course, once you have received the items you can exercise your statutory right of withdrawal and return the order in full or in part to us via our returns portal.

You can view the status of your current order as well as all previous orders in our shop under My Account - Orders.

To be notified as soon as your desired item is back in stock, go to the item and click on the email icon below your size. Then enter your email address and confirm the subsequent email with a click.

To have your order gift-wrapped, simply check the box next to "Gift wrapping." You also have the option to add a free card with a personal message. Enter your message in the text field provided.

The following secure and convenient payment methods are available for orders in the Mamarella online shop:

1. Payment via PayPal Classic
Pay quickly and securely with your PayPal account. Your payment details are stored exclusively with PayPal. After logging into PayPal, you can – depending on your eligibility and PayPal availability – select additional payment options, such as:

• Payment in 30 days
• Installment payment / Buy now – Pay later
• Direct debit or credit card via your PayPal account

The options displayed to you depend on your personal PayPal permissions.


2. Payment via Klarna invoice (Germany & Austria)
Order today and pay later with Klarna invoice . The payment term is usually 30 days from the date of shipment. This is subject to a successful identity and credit check by Klarna. You can find more information directly at Klarna.

3. Payment by credit card
We accept Visa, MasterCard and American Express .

Payment processing is secure and reliable, taking place directly in our shop's checkout. Your credit card information is transmitted in encrypted form and is not stored by us.

4. Apple Pay & Google Pay

Convenient, fast and secure payment via your mobile device. A properly configured Apple or Google Wallet is required.

5. Payment by advance bank transfer

Please transfer the total amount to the following account after receiving the order confirmation, stating your order number:

Account holder: Mamarella GmbH
IBAN: DE84701500000013131875
BIC/SWIFT: SSKMDEMM
Bank: Stadtsparkasse München

Please transfer payments in Euros only.

6. EPS (Austria only)

For our Austrian customers, EPS is also available as a secure and fast online bank transfer option.

7. UnionPay (especially Belgium)

For customers from Belgium, we also offer payment via UnionPay .

Our personal customer service team is available for you Monday to Friday from 08:00–18:00 CET on +49 (0)89 147 27 690, except on German public holidays. Outside business hours you are of course welcome to send an email to support@mamarella.com as well. Our customer service team handles all your enquiries as quickly as possible. You can also find our contact form and all information on our homepage under Contact

For packages not yet shipped: Has your package not been shipped yet? No problem! To track the current processing status of your package, log in to our shop with your customer account: My Account - Orders

For packages that have already been shipped: To check the current status of your order, please click on the tracking link, which can be found in your shipping confirmation email that you received from us.

Shipping via DHL
For standard shipping via DHL we charge the following flat shipping rates:

• Germany: free shipping on orders over €50 (€2.95 below that)
• Austria: €5.95
• EU countries: €9.95
• Switzerland: €9.95
• United Kingdom: €14.95
• All countries outside the EU: €29.95

For deliveries to Switzerland and other countries outside the EU we also charge NO VAT. This amount is deducted before you complete your order. Please note, however, that additional customs duties and other charges may apply on import into countries outside the EU. These vary from country to country and are payable by the customer on delivery. Your local customs office can tell you the amount of any duties and taxes.

Should partial deliveries be necessary for faster processing, this will of course not cause any additional shipping costs for you.

As a rule, we ship orders that reach us by 1 p.m. on weekdays the same day.

Delivery is made by DHL to the delivery address you provided. Within Germany, DHL usually needs only 1-2 business days for delivery. Shipping to Austria takes about 3-4 business days, to Switzerland 4-5 business days.

You are welcome to ask about delivery times to other countries at support@mamarella.com.

Within Germany we deliver by DHL standard shipping, which is usually very reliable and fast. Orders going abroad are sent via DHL International – the delivery time depends on the respective destination country.

Damaged packages must generally not be accepted by the customer, as DHL cannot be held liable in the event of a defect or loss of an item. Should the customer nevertheless accept a damaged package and something is missing or defective, the customer must file a damage report at a local post office.

If a damaged package has simply been left unattended, the customer must contact our customer service within 5 working days, otherwise we will no longer be entitled to initiate a damage report with DHL.

Should your goods arrive damaged for unexplained reasons, please document this with photos and send them to our customer service department via email within 14 days. Please remember to include your order number in the email. Our customer service team will then contact you as soon as possible.

If you have unfortunately received the wrong item, please contact our customer service by email within 14 days. Please remember to include your order number and the item numbers that were mixed up in your email. Our customer service will then get back to you as soon as possible.

You can manage all your personal data in our shop under "My Account". There you can also save a different billing or shipping address. You can also enter a different shipping address at checkout. You can find your customer account here.

Forgot your password? Don't panic! Simply click the " Forgot your password ?" link below when logging into the shop. This way you can easily reset your password and choose a new one.

Should you wish to delete your user account, please contact us in writing via email at support@mamarella.com . Our customer service will then delete your personal data immediately. Please note that we are legally required to retain all invoices associated with this account for 10 years.

You can read exactly how your data is protected in our privacy policy. All this information can be found at the very bottom of our homepage between the terms and conditions and the legal notice, under "Privacy Policy".

You can find Mamarella vouchers in our shop under Baby - Gifts - Gift Vouchers . Alternatively, you can simply enter "voucher" in the shop's search bar. You can choose between online gift vouchers and physical gift cards in various price ranges. Add your voucher to your shopping cart and complete your purchase as usual.

Your Mamarella gift voucher is valid for 3 years from the date of issue. For more information, please read the terms and conditions for redeeming Mamarella gift vouchers in our general terms and conditions.

You can redeem one Mamarella voucher per order in our shop. To redeem the voucher, enter the code in the designated field at checkout. For more information, please read the terms and conditions for redeeming Mamarella gift vouchers in our General Terms and Conditions.

You can only redeem the voucher at the end of your order. The voucher cannot be added to an order that has already been completed.

Our Mamarella collection is designed with special cuts and stretchy materials to give your growing baby bump plenty of room to grow throughout your pregnancy. Simply choose your size based on the size you wore before pregnancy. You can find all our size charts for you and your baby in our size guide.

1. When should I order my maternity wedding dress?
   You're probably eager to buy your maternity wedding dress, but wait until about four to six weeks before the wedding to try it on. This will give you a good idea of ​​how the dress will look on you on your big day and help you choose from the many available styles.
   
   
2. What size should I order my maternity wedding dress in?
   As with our maternity wear, you should choose your usual dress size for our maternity wedding dresses, the one you wore before pregnancy. Our beautiful Mamarella wedding dresses don't hide your baby bump, but rather accentuate it beautifully thanks to their stretchy and flowing fabrics. You can find all the information you need about maternity wedding dresses in our Maternity Wedding Dress Guide .
   
   
3. What styles of maternity wedding dresses are available?
   Whether for a civil ceremony or a floor-length dream gown, a classic A-line, a fitted bodycon dress, or a modern midi length, all our Mamarella maternity wedding dresses are designed to flatter your beautiful silhouette with your baby bump on your big day. Discover our wide selection of maternity bridal wear and find your dream dress.
   
   

1. Why do I need a nursing bra?
   "Relaxed mom = relaxed baby." Our nursing bras promise maximum support, a comfortable feel, and easy use. This allows you to enjoy those special moments of breastfeeding in complete peace with your baby.
   
   
2. How do I determine my size for a nursing bra?
   To determine your correct nursing bra size, you need two measurements: your underbust measurement and your bust measurement. You can easily measure both yourself using a measuring tape. Based on these measurements, you can find your nursing bra size in our size chart. You can find the size chart in our size guide.
   
   
3. Which nursing bra is best for me?
   Whether you choose a nursing bra with or without underwire, with or without a closure, simple and comfortable or with sexy lace, depends entirely on your breasts and your needs. You can find all the information about fit, size, and different styles in our nursing bra guide.
   
   
   

In our photoshoots, we work with pregnant models as often as possible. You can find information about each model's week of pregnancy at the end of the product descriptions. Sometimes we also work with non-pregnant models wearing a baby bump prosthesis that corresponds to an average 7-month bump. We do this occasionally to show how some styles look without a baby bump, as our clothing can almost always be worn both during and after pregnancy.