Returns at Mamarella are handled exclusively through our returns portal.
Please register your return there to receive your shipping label and ensure prompt processing.

Click here to go to the returns portal

Return shipping costs:
For returns within Germany, we charge a flat return shipping fee of €4.95 . This will be automatically deducted from the refund.
We want to promote a conscious approach to returns while simultaneously enabling sustainable shipping.

Important:
Returns sent without prior registration via the portal or to an incorrect address cannot be processed or accepted and will result in delays in refunds.

Customers from other EU countries can also conveniently register their return via our returns portal .

A return label will be automatically generated there at a discounted preferential price for the respective country – alternatively, you can also use your own shipping label.

Return shipping costs within the EU depend on the shipping country and are displayed transparently in the portal before you complete your return.

Returns from Switzerland and other non-EU countries must also be registered via our returns portal .
Please note: Special shipping and customs conditions apply.
The portal guides you step by step through the registration process, including the required customs documents , which you can simply include with the package.

Return shipping costs depend on the shipping country. You can purchase your label at a discounted price through the returns portal or arrange shipping with your own carrier.

Tip: Please ensure that all customs documents are fully completed so that your return can be processed quickly.

Unfortunately, a direct exchange is not possible at this time.

If you would like a different size or color, please simply place a new order .

You can of course return your original order as normal via the returns portal .

After we receive and inspect your return, the refund will be processed within a few days via the original payment method.

You will be automatically notified by email as soon as your return has arrived and the refund has been processed.

After placing your order, you will receive a confirmation email with a summary of your order. You can also view the status of your order and all previous orders in our shop under My Account -> Orders.

Due to our warehouse's fast processing time, you cannot add further items to an existing order. Please place a new order.

Should you wish to cancel your order, please contact our customer service by phone. Please understand that cancellation is only possible if our warehouse has not yet processed your order. You can always find the phone number for our customer service in the bottom left corner of our homepage, or you can send us an email directly.

You can view the status of your current order as well as all previous orders in our shop under My Account -> Orders

To be notified as soon as your desired item is back in stock, go to the item and click on the email icon below your size. Then enter your email address and confirm the subsequent email with a click.

To have your order gift-wrapped, simply check the box next to "Gift wrapping." You also have the option to add a free card with a personal message. Enter your message in the text field provided.

For orders in the Mamarella online shop, we offer the following payment methods:

1. Pay securely with PayPal Classic and buyer protection. Your payment details are stored only with PayPal, allowing you to pay quickly, securely, and directly with every order without having to re-enter your information.
   
   
2. Payment via PayPal Plus: Invoice purchase, direct debit or credit card via PayPal Plus. In cooperation with PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, we offer the following payment options. Payment is made to PayPal in each case:

• PayPal Plus Invoice: Up to an order value of EUR 1,500, subject to a positive credit and identity check. The payment term is automatically set to a maximum of 30 days from shipment of the goods. Further orders placed on invoice in your name that have not yet been completed will result in a negative credit check and therefore the rejection of any further orders on invoice. You can find the other invoice terms and conditions here.
• PayPal Plus Direct Debit: The amount will be debited after successful completion of the order.
• PayPal Plus Credit Card: Credit card charges vary depending on the credit card issuer, but usually occur at the beginning of the following month. Payment is made to PayPal. The use of invoice, direct debit, and credit card payment methods requires a positive credit check. You can find more information and PayPal's terms of service here. General information about PayPal is available here. Your personal data will be processed by PayPal in accordance with applicable data protection regulations and as described in PayPal's privacy policy.

3. Payment by credit card: We accept MasterCard, Visa and American Express.

Payment processing via credit card is handled by:

Unzer Luxembourg SA 1, Place du Marché L-6755 Grevenmacher RCS Luxembourg B 144133

4. Payment by bank transfer: After receiving our order confirmation, please transfer the payment amount in advance to the following German account, stating your order number and your name:

Account holder: Mamarella GmbH
IBAN: DE84701500000013131875
Account number: 13131875
Bank code: 70150000
Name of the bank: Stadtsparkasse München

For transfers from abroad:
SWIFT / BIC Code: SSKMDEMM
IBAN: DE84701500000013131875

Please always transfer payments in Euros.

With PayPal Plus invoice payment, you don't need a PayPal account and, of course, you don't have to pay in advance. Upon order completion, your chosen payment partner's system (PayPal Plus invoice) will conduct an identity and credit check to authorize your order. Therefore, please ensure that your information is always correct. After the identity and credit check is successful, you will receive an order confirmation via email. Your order will then be shipped to your home. If any items in your order don't fit or you don't like them, simply return them to us. After we receive and process your return, your invoice with PayPal will be adjusted, and you will receive it via email with the amount due. PayPal grants you a 30-day payment period from the order date and will confirm the completion of the transaction after payment.

Requirements for making a purchase on account:

• The maximum limit of €1,500 set by PayPal must not be exceeded.
• The delivery and billing addresses must match.
• There must be no other outstanding or unpaid orders in your name.
• A positive Schufa rating

Our personal customer service team is available Monday to Friday from 8:00 AM to 6:00 PM at +49 89 147 27 690 , excluding national and regional holidays (Bavaria). Outside of business hours, you can also send an email to support@mamarella.com . Our customer service team will process all your inquiries as quickly as possible. You can also find our contact form and all other information on our website under "Contact".

For packages not yet shipped: Has your package not been shipped yet? No problem! To track the current processing status of your package, log in to our shop with your customer account: My Account -> Orders

For packages that have already been shipped: To check the current status of your order, please click on the tracking link, which can be found in your shipping confirmation email that you received from us.

Shipping via DHL: For standard shipping via DHL, we charge a flat shipping fee of:

• Free shipping within Germany
• Austria EUR 5.95
• Great Britain EUR 14.95
• EU countries EUR 14.95
• Switzerland EUR 9.95
• All countries outside the EU: EUR 25.00

For deliveries to Switzerland and other countries outside the EU, we also do NOT charge VAT. This amount will be deducted before you complete your order. Please note, however, that additional customs duties and other charges may apply when importing goods into countries outside the EU. These vary from country to country and are payable by the customer upon delivery. You can find out the amount of any applicable customs duties and taxes from your local customs office.

Should partial deliveries be necessary for faster processing, you will of course not incur any additional shipping costs.

Shipping via UPS Express: With UPS Express shipping, your package is prioritized after payment is received. For orders received before 1 p.m. on weekdays, we even ship your package the same day. Delivery takes place one business day after shipment. This service costs €15 per order and is only available for orders within Germany.

Shipping costs for furniture purchases and bulky goods deliveries: We currently only deliver larger furniture items within Germany via freight carrier. To keep shipping costs as low as possible, all furniture – unless otherwise stated – is delivered for self-assembly. Regardless of the number of furniture items, your share of the shipping costs is €39.00. In return, the furniture is delivered to your door, meaning it will be carried into your home.

For shipping bulky items whose packaging dimensions exceed 60x60x120cm, we currently charge a bulky goods surcharge of €5.00 within Germany and €20.00 for international shipping. Please note that bulky goods shipping is not available to all countries. For further information on whether bulky goods can be shipped to your country, please contact our customer service at +49 89 147 27 690 (local landline rates apply, mobile rates may vary depending on your provider) or support@mamarella.com.

Our delivery times: We generally ship orders received by 1 p.m. on weekdays on the same day if you pay by credit card, Klarna, or PayPal. For payments via bank transfer, your order will leave our warehouse on the day the transfer is received.

Delivery is made via DHL to the delivery address you provided. DHL typically takes only 1-2 business days for delivery within Germany. Shipping to Austria takes approximately 3-4 business days, to Switzerland 4-5 business days, and to Russia usually 12-18 business days.

For delivery times to other countries, please contact support@mamarella.com.

Personalized items and larger furniture have a longer delivery time. You can find more detailed information in the item descriptions.

UPS Express shipping is available for orders placed before 1 p.m. on weekdays and will ship the same day. Delivery takes place one business day after shipment. This service is only available for orders within Germany.

For deliveries within Germany, you can choose between standard shipping via DHL and UPS Express. Express shipping guarantees delivery one business day after dispatch. This service costs €15 per order and is only available for orders within Germany. Standard shipping via DHL applies to orders outside of Germany. You can find complete information about shipping options and costs for all countries in our Terms and Conditions.

Damaged packages must generally not be accepted by the customer, as DHL cannot be held liable in the event of a defect or loss of an item. Should the customer nevertheless accept a damaged package and something is missing or defective, the customer must file a damage report at a local post office.

If a damaged package has simply been left unattended, the customer must contact our customer service within 5 working days, otherwise we will no longer be entitled to initiate a damage report with DHL.

Should your goods arrive damaged for unexplained reasons, please document this with photos and send them to our customer service department via email within 14 days. Please remember to include your order number in the email. Our customer service team will then contact you as soon as possible.

If you have unfortunately received the wrong item, please contact our customer service by email within 14 days. Please remember to include your order number and the item numbers that were mixed up in your email. Our customer service will then get back to you as soon as possible.

You can manage all your personal data in our shop under "My Account". There you can also save a different billing or shipping address. You can also enter a different shipping address at checkout. You can find your customer account here.

Forgot your password? Don't panic! Simply click the " Forgot your password? " link below when logging into the shop. This way you can easily reset your password and choose a new one.

Should you wish to delete your user account, please contact us in writing via email at support@mamarella.com . Our customer service will then delete your personal data immediately. Please note that we are legally required to retain all invoices associated with this account for 10 years.

You can read exactly how your data is protected in our privacy policy. All this information can be found at the very bottom of our homepage between the terms and conditions and the legal notice, under "Privacy Policy".

You can find Mamarella vouchers in our shop under Baby -> Gifts -> Gift Vouchers . Alternatively, you can simply enter "voucher" in the shop's search bar. You can choose between online gift vouchers and physical gift cards in various price ranges. Add your voucher to your shopping cart and complete your purchase as usual.

Your Mamarella gift voucher is valid for 3 years from the date of issue. For more information, please read the terms and conditions for redeeming Mamarella gift vouchers in our general terms and conditions.

You can redeem one Mamarella voucher per order in our shop. To redeem the voucher, enter the code in the designated field at checkout. For more information, please read the terms and conditions for redeeming Mamarella gift vouchers in our General Terms and Conditions.

You can only redeem the voucher at the end of your order process and cannot add it to an already completed order.

Our Mamarella collection is designed with special cuts and stretchy materials to give your growing baby bump plenty of room to grow throughout your pregnancy. Simply choose your size based on the size you wore before pregnancy. You can find all our size charts for you and your baby in our size guide.

1. When should I order my maternity wedding dress?
   You're probably eager to buy your maternity wedding dress, but wait until about four to six weeks before the wedding to try it on. This will give you a good idea of ​​how the dress will look on you on your big day and help you choose from the many available styles.
   
   
2. What size should I order my maternity wedding dress in?
   As with our maternity wear, you should choose your usual dress size for our maternity wedding dresses, the size you wore before pregnancy. Our beautiful Mamarella wedding dresses don't hide your baby bump, but rather accentuate it beautifully thanks to their stretchy and flowing fabrics. You can find all the information you need about maternity wedding dresses in our Maternity Wedding Dress Guide .
   
   
3. What styles of maternity wedding dresses are available?
   Whether for a civil ceremony or a floor-length dream gown, a classic A-line, a fitted bodycon dress, or a modern midi length, all our Mamarella maternity wedding dresses are designed to flatter your beautiful silhouette with your baby bump on your big day. Discover our wide selection of maternity bridal wear and find your dream dress.
   

1. Why do I need a nursing bra?
   "Relaxed mom = relaxed baby." Our nursing bras promise maximum support, a comfortable feel, and easy use. This allows you to enjoy those special moments of breastfeeding in complete peace with your baby.
   
   
2. How do I determine my size for a nursing bra?
   To determine your correct nursing bra size, you need two measurements: your underbust measurement and your bust measurement. You can easily measure both yourself using a measuring tape. Based on these measurements, you can find your nursing bra size in our size chart. You can find the size chart in our size guide.
   
   
3. Which nursing bra is best for me?
   Whether you choose a nursing bra with or without underwire, with or without a closure, simple and comfortable or with sexy lace, depends entirely on your breasts and your needs. You can find all the information about fit, size, and different styles in our nursing bra guide .
   

In our photoshoots, we work with pregnant models as often as possible. You can find information about each model's week of pregnancy at the end of the product descriptions. Sometimes we also work with non-pregnant models wearing a baby bump prosthesis that corresponds to an average 7-month bump. We do this occasionally to show how some styles look without a baby bump, as our clothing can almost always be worn both during and after pregnancy.