Returns at Mamarella are handled exclusively through our returns portal.
Please register your return there to receive your shipping label and ensure prompt processing.

Click here to go to the returns portal

Return shipping costs:
For returns within Germany, we charge a flat return shipping fee of €4.95 . This will be automatically deducted from the refund.

Important:
Returns sent without prior registration via the portal or to an incorrect address cannot be processed or accepted and will result in delays in refunds.

Customers from other EU countries can also conveniently register their return via our returns portal .

A return label will be automatically generated there at a discounted preferential price for the respective country – alternatively, you can also use your own shipping label.

Return shipping costs within the EU depend on the shipping country and are displayed transparently in the portal before you complete your return.

Returns from Switzerland and other non-EU countries must also be registered via our returns portal .
Please note: Special shipping and customs conditions apply.
The portal guides you step by step through the registration process, including the required customs documents , which you can simply include with the package.

Return shipping costs depend on the shipping country. You can purchase your label at a discounted price through the returns portal or arrange shipping with your own carrier.

Tip: Please ensure that all customs documents are fully completed so that your return can be processed quickly.

Unfortunately, a direct exchange is not possible at this time.

If you would like a different size or color, please simply place a new order .

You can of course return your original order as normal via the returns portal .

After we receive and inspect your return, the refund will be processed within a few days via the original payment method.

You will be automatically notified by email as soon as your return has arrived and the refund has been processed.